HELP & SUPPORT
Answers for a smoother visit.
Can I change my appointment?
Sign in to view your booking. A confirmed appointment can be cancelled within the policy shown during booking. Rescheduling creates a new slot so another driver cannot take it at the same time.
How is payment confirmed?
The platform checks the transaction directly with the payment provider. A screenshot or phone message is not accepted as confirmation.
What should I bring?
Bring your booking QR code and a valid identity document. Bring your driver’s licence when the selected service requires one.
When will I receive my report?
Your report becomes available after an assessor approves the simulator result.